Griffin Training, Solutions for a modern workforce 1890454454


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Courses by Content

If one of our courses does not suit your exact needs please feel free to adjust its content as you wish. Bellow you will find a list of topics under their respective headings. Many of our clients choose course topics from a variety of categories.

 

Categories


Management & Supervisory Skills

Management

  • Introduction to Management
  • The Many Faces of the Manager
  • Introduction to Managing a Budget
  • The Logistics of Management
  • Decisions and Their Consequences
  • Split-second Decision Making
  • Bearing the Responsibility
  • Motivation Techniques
  • Delegation Skills
  • Maintaining Discipline in the Workplace

Supervisory Skills

  • The Role of the Supervisor
  • The Supervisor as Mini-manager
  • Basic Concepts of Supervisory Management
  • Setting Goals and Objectives
  • Managing Goals and Objectives
  • The Supervisor as Organiser
  • Delegation Skills
  • People Management Skills
  • Developing Productive Teams
  • Motivation and Motivating Staff
  • Stress Management
  • Problem Solving Techniques
  • Maintaining Workforce Discipline
  • Basic Disciplinary Skills

Leadership Skills

  • The Roles Leaders Play
  • Different Styles of Leadership
  • Choosing a Style that Best Suits You
  • Developing Your Personal Leadership Style
  • Effective Leadership Strategies
  • Inspiring Confidence Amongst Staff
  • Communications skills
  • Motivational skills.
  • Assertiveness Training
  • The Dynamic Modern Leader

Developing and Sustaining a Vision

  • Without a Vision, Without a Rudder- Introduction to Visions
  • Obstacles to Powerful Visions
  • Formulating Effective Visions
  • Developing Goals and Objectives
  • Setting Milestones
  • Motivating Staff to Achieve an Organisation’s Vision
  • Monitoring Performance
  • Adjusting Milestones, Goals and Objectives
  • Achievement as a Dynamic Phenomena
  • When Visions Fail

Managing Small/Medium or Large Teams

  • The Purpose and Power of a Team
  • Basic Team Dynamics
  • The Influence Group Size Has on a Team
  • Small, Medium and Large Team Management Styles
  • Team Structures that Work
  • Adjusting Poor Performing Teams
  • Team Strategies
  • When Teams Breakdown
  • Building Teams Back Up

Managing Difficult Staff

  • Why Some Staff Perform and Others Don’t
  • Keys to Staff Motivation
  • Developing and Implementing Strategies to Prevent Negative Behaviour
  • Setting Limits
  • Implementing Policies
  • Maintaining Staff Discipline
  • Managing and Minimising the Effects of Poor Performing Staff
  • When Things Go Wrong
  • Staff Discipline
  • Manager Interventions

Managing Diverse Employees

  • The Changing Face of Ireland
  • The How Diversity Affects the Workforce
  • How Diverse Teams Interact
  • Diverse Group Dynamics
  • The Influence of “Normality” on Diverse Workforce
  • Preconceptions of Diversity within a Team
  • The Negative Impact of Diverse Workforce
  • Strategies to Minimise the Negative Impact of a Diverse Workforce
  • What Diversity Brings to the Corporate Environment
  • Maximising on the Positive Influence of a Diverse Workforce
  • Managing Diverse People

Managing Change

  • Better the Devil You Know than the Devil You Don’t-Why We Fear Change
  • The Nature of Change
  • The Challenges Change Brings
  • Quantifying and Measuring Change
  • Strategies to Manage Immediate Change
  • Evaluating Change Responses
  • The Means to Predict Change
  • Early Warnings
  • Implementing Strategies to Manage Future Changes
  • When Change Responses Fail
  • Final Defence-The Emergency Management of Change

The Role of the Supervisor

  • The Supervisor, Hands on Manager
  • Defining the Supervisors’ Roles
  • The Supervisor as Manager
  • The Supervisor as Organiser
  • The  Supervisor and Staff Liaison
  • The Supervisor as Facilitator
  • The Supervisor as Inductor
  • The Supervisor and Absenteeism
  • The Supervisor as Discipliner
  • The Supervisor and Other Roles
  • Multi-role Management

Standing in the Gap

  • The Complexities of “standing in the gap”
  • Mediation Strategies and Skills
  • Vertical Leadership Skills
  • Communication, Too Much/Too Little
  • Getting Things Done

Developing Productive Teams

  • The True Relationship Between Productivity and Profitability
  • The Nature of Productive Teams
  • The Benefit of Productive Teams
  • The Barriers to Productivity
  • Quantifying Productivity
  • The Tools to Measure Productivity
  • Techniques to Promote Productivity
  • Developing a Productive Team Environment
  • Strategies to Develop Productivity

Developing Innovative Teams

  • Innovative Companies as the Benchmark for Corporate Success
  • Defining, Quantifying and Measuring Innovation
  • The Barriers to Innovation
  • A Culture of Innovation
  • Promoting and Encouraging Innovation Through Innovative Strategy
  • Promoting a Culture of Innovation
  • The “Learning Organisation” as the Goal of the Organisation

Developing Good Rapport

  • The Nature and Scope of Business Interaction
  • The Manner and Means of Corporate Interpersonal Communication
  • The Characteristics of Good Rapport
  • Key Factors Influencing Good Rapport
  • Foundations for Good Rapport Development
  • Strategies and Tools to Develop Good Rapport
  • Little Thing, Big Impact
  • Mending Broken Relationships
  • Personal Rapport

Team Building Techniques

  • The Role and Purpose of Corporate Teams
  • An Introduction to Group Interaction
  • The Basics of Team Dynamics
  • Conflict Resolution for Team Dynamics
  • Strategies to Promote Team Cohesion
  • Practical Team Building Techniques

Team Dynamics

  • The Team as a Living Organism
  • Common Characteristics of all Teams
  • The Nature of the Team
  • The Roles Being Played Within the Team
  • The Manner in Which Groups Interact
  • Common Reasons for Groups to Collapse
  • Identifying the Roles Being Played Within the Team
  • Identifying Core Role Players
  • Peripheral Role Players and Their Place
  • Moulding, Shaping and Positively Impacting Team Dynamics
  • Tools and Techniques to Deal with Difficult Members
  • Strategies to Promote Positive Team Interaction
  • Keeping a Team Focused
  • Team Leaders as the Core Peripheral Members

Problem Solving Techniques

  • The Nature and Scope of Challenges and Problems
  • The Means to Identify Challenges and Problems
  • The Process of Problem Solving
  • Promoting Lateral Thinking
  • The Innovative Solution and its Development
  • Problem Solving 101
  • Advanced Problem Solving
  • Building Confidence and Action

Motivating Your Employees

  • Motivation as a Human Phenomena
  • Motivation as the Basis of Action
  • The Means and Occurrence of De-motivation
  • Preventing De-motivating
  • The Will and Desire as Keys to Motivation
  • How the Will and Desire are Impacted
  • Strategies and Techniques to Promote Motivation
  • Creating a Motivated Workforce

Managing and Encouraging Performance

  • The Relationship Between Performance and Success
  • The Role of the Manager/Supervisor
  • How to Quantify Staff Performance
  • Means of Measuring Staff Performance
  • Will, Desire, Motivation and Staff Performance
  • Strategies and Techniques to Promote and Encourage Staff Performance
  •  Performance Management Systems
  • The Snow Ball Effect

Maintaining Workforce Discipline

  • Defining a Disciplined Workforce
  • When Workforce Discipline Fails
  • Irish Law and Workforce Discipline
  • The Will, Desire and Motivation as Behavioural Guides
  • Practical Means of Instilling and Maintaining Workforce Discipline
  • Tools and Strategies to Promote Discipline
  • Means and Methods of Discipline
  • Discipline and Good Rapport Two Sides of the Coin
  • Practical Discipline Examples and Resources

Conducting Meetings

  • The Purpose of Meetings
  • Why Meetings Go Wrong
  • The Role of the Facilitator
  • Group Dynamics within Meetings
  • Purpose Driven Meetings
  • Keeping the Meeting on Track
  • Strategies and Tools to Conduct Successful Meetings
  • Becoming an Effective Facilitator

Business Writing Skills

  • The Modern World of Written Communication
  • The Importance of Writing in a Professional Way
  • The Structure of Professional Writing
  • The Style of Professional Writing
  • The Words We Use and What they Really Say
  • Choosing Words Carefully
  • Addressing Styles
  • Basic Professional Grammar
  • Professional and Corporate Communication

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Customer Service Training

Introduction to Customer Service & Care

  • The Basics of Customer Service and Customer Care
  • Customer Needs and Expectations
  • The Keys to Good Interpersonal Communication
  • Barriers to Effective Communication
  • Basics of Positive Assertive Behaviour
  • Dealing with Complaints and Irate Customers
  • Practical Customer Care

Customer Care for Telephone Support Staff

  • The Power and Purpose of Customer Care
  • The Keys to Effective Communication
  • Over Coming Barriers to Effective Communication
  • Professional Telephonic Mannerism
  • Creating Positive Impressions
  • Dealing With Complaints and Irate Customers Over the Phone

Communications Skills

  • Basics of Communication
  • Beyond Verbal Communication
  • Advanced Skills in Communication
  • How to Over Come Barriers to Effective Communication
  • The Keys to Positive Influence

Business Communication Skills

  • Introduction to Dynamic Communication
  • The Role of Communication in the Corporate Environment
  • Basics of Business Ethics and Mannerism
  • Basics of Face-to-face Communication
  • Effective Telephonic Mannerism
  • Electronic Mail as a Form of Communication
  • High Impact Corporate Communication

Dealing with Irate Customers

  • The Role of Customer Service and Care
  • Basic Profiles of Irate Customers
  • The Needs and Expectations of Customers
  • The Keys to Effective Communication
  • Overcoming the Barriers to Effective Communication
  • The Irate Customer and Effective Communication
  • Strategies to Deal with Irate Customers
  • When and How to Hand Over

  E-Mail Etiquette

  • E-mail as a Modern Form of Communication
  • Advantages to Electronic Mail
  • Disadvantages of Using Electronic Mail
  • The Four People Involved in Any Electronic Mail
  • Grammar and its Interpretive Consequences
  • How and When to Use Formal, Informal and Casual Language

Business Etiquette

  • An Introduction to Etiquette and Business Etiquette
  • The Core Values of Business Etiquette
  • Business Protocol, Manners, Behaviour and Conduct
  • How to Use Business Etiquette Effectively
  • The Practical Implications of Business Etiquette

Hotel, Catering, Retail and Service Industry Customer Care

  • Business Etiquette for Service Staff
  • The Basics of Intercultural Interaction
  • How to Deal with Irate Customers
  • Practical Means of Providing the Best Service

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Communication Skills Training

Basic Communication Skills

  • Introduction to communication
  • The basics of communication
  • The code, sending and receive effectively
  • Active listening skills
  • Verbal communication
  • What your words are saying
  • Non-verbal communication
  • What are you really saying
  • Introspective analysis of your communicative style
  • Techniques necessary for effective communication
  • Bring it all together

Advance Communication Skills

  • Introduction to high impact communication
  • The complexities of communication
  • The structure of communication
  • Encoding information
  • Decoding information
  • Identifying coding barriers
  • Advanced verbal communication
  • Advanced non-verbal communication
  • Linear communication
  • Circular communication
  • Utilizing hot and cold mediums
  • Neuron Linguistic Programming (NLP)
  • Techniques to promote high impact communication

  
Business Communication Skills

  • Introduction to dynamic communication
  • The role of communication in the corporate environment
  • Basics of business etiquette and mannerism
  • Basics of face-to-face communication
  • Modern telephonic mannerism
  • Electronic mail as a form of communication
  • High impact corporate communication

Business Writing Skills

  • The Modern World of Written Communication
  • The Importance of Writing in a Professional Way
  • The Structure of Professional Writing
  • The Style of Professional Writing
  • The Words We Use and What they Really Say
  • Choosing Words Carefully
  • Addressing Styles
  • Basic Professional Grammar
  • Professional and Corporate Communication

Inter-cultural Communication

  • Introduction to Culture
  • Culture as a Basic Human Phenomenon
  • The Origins of Culture
  • The Influence Culture has on Communication
  • Cultural Concepts
  • Linear Cultures
  • Circular Cultures
  • Bridging the Cultural Divide
  • Strategies and Techniques for Inter-cultural Communication

Communication Skills for Customer Care

  • Basics of Communication
  • Beyond Verbal Communication
  • Advanced Skills in Communication
  • How to Over Come Barriers to Effective Communication
  • The Keys to Positive Influence
  • The Irate Customer and Effective Communication

Telephonic Communication Skills

  • The Power and Purpose of Customer Care
  • Understanding the Customer
  • Customer Needs and Expectations
  • The Keys to Effective Communication
  • Over Coming Barriers to Effective Communication
  • Professional Telephonic Mannerism
  • Creating Positive Impressions
  • Dealing With Complaints and Irate Customers Over the Phone

E-Mail Etiquette

  • The Basics of Good Communication
  • E-mail as a Modern Form of Communication
  • Advantages to Electronic Mail
  • Disadvantages of Using Electronic Mail
  • The Four People Involved in Any Electronic Mail
  • Grammar and its Interpretive Consequences
  • How and When to Use Formal, Informal and Casual Language

Presentation Skills

  • Presentation: The Key to Selling Yourself, Your Product and Your Company
  • Preparing a Presentation
  • Finding your “Telos”
  • Getting Up
  • Starting Strong: The Key to Good Introductions
  • Staying Strong: Maintaining Audience Attention
  • Finishing Strong: High Impact Conclusions
  • Practical Presentation Skills:
    • Voice Techniques
    • Dress and Attire
    • Body Language and Hand Signals
    • Interaction with the audience
  • Techniques to Overcome Nervousness
  • Portraying Confidence
  • Avoiding Bad Presentation Habits
  • Using Visual Aids
  • Practical Tips to Improve Presentations
  • Leading and Facilitating Discussions
  • When Things Go Wrong

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Sales Training

Basics of Sales

  • Sales, the True Engine Behind Business
  • Sales as a Process
  • Getting to Grips with Your Product
  • Getting to Grips with Your Customers
  • The Basics of Sales
  • Selling Yourself
  • Setting Goals
  • Selling Your Product
  • The Sales Process
  • First Impressions-Making Your Mark
  • Managing the Sales Process
  • Handling Objections
  • Closing Well
  • Making the Sale
  • Presentation Skills
  • Follow Ups and Future Sales
  • The Bottom Line

Telephonic Sales

  • Introduction to Telephonic Sales
  • The Telephone as a Communicative Tool
  • Basic Telephonic Communication Skills
  • Selling as a Process
  • The Process Begins-Grabbing Attention
  • The Process Continues-Keeping Attention
  • Decision Making Criteria
  • The Will and Desire as the Basis for Action
  • Appealing to the Will and Desire
  • Managing Objections
  • Cross Selling
  • The Process Closes-Closing Well, Make the Sale
  • Reinitiating Old Clients

Cold Calling

  • Introduction to Cold Calling
  • Preparation Skills
  • Mastering Your Fear
  • Creating an Effective Cold Calling Frame of Mind
  • Building a Case, Prospecting
  • Effective Prospecting Tips
  • Pre-Calls
  • Diffusing and Preventing Initial Objectives
  • The Mechanics of Cold Calling
  • Making that Call
  • Getting Calls Returned
  • Getting Past First Base; The Gatekeeper
  • The Power to Hear
  • Gaining, Keeping and Giving Authority
  • Second Base: The Introduction
  • Developing and Mastering the Attention Statement
  • Third Base: Count the “No’s”
  • Dealing with Objections
  • Selling, The basis for all Sales
  • Home Run, Set that Appointment, Make that Sale
  • Practical Tools and Techniques to Improve Your Cold Calling

Face-to-face/Retail Sales

  • An Introduction to Face-to-face Sales
  • The Basics of Face-to-face Sales
  • Modern Professional Etiquette and Mannerism
  • Knowing Your Product
  • Knowing Your Client
  • Knowing Yourself
  • Self Management and the Primary Tool for Face-to-face Sales
  • The Sales Process
  • Sales Communication
  • Connection as the Basis of Sales
  • The Role of the Will and Desire
  • Basic Motivational Techniques
  • Managing Objectives
  • Handling Difficult Clients
  • Closing the Sale
  • General Tools, and Techniques to Improve Face-to-face Sales

Neuro-Linguistic Programming

  • Introduction to NLP
  • A Brief History of NLP
  • Some Basic Assumptions
  • The Brain and Its Neurological Structure
  • Communicative Buttons used by the Brain
  • Influencing People Through NLP
  • The Toolbox of NLP: Anchors, Controls, Logical Levels, Secret Programmes, etc.
  • Words used to Enhance Meaning
  • Hypnotising Your Audience
  • Tales and Stories that Reach the Subconscious
  • Asking the Right Questions
  • Applications of NLP

Sales Presentation Skills

  • Introduction to Sales Presentations
  • Why People Buy-Will, Desire and Motivation
  • Developing Sales Presentation Scripts
  • Evaluating and Improving Sales Presentation Scripts
  • High-impact Communication
  • Delivering Sales Presentations
  • Handling Objections
  • Closing

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Personal Development Training

Effective Time Management

  • The Importance of Effective Time Management
  • Prioritise, Knowing What’s Important
  • How is Time Misspent
  • Spend Time Effectively
  • Developing a Schedule
  • First Things First
  • Getting It Done
  • Defeating Procrastination
  • Planning Ahead
  • The Art of Delegation and Planning in the Workplace

Personal Effectiveness Training

  • Exploring Procrastination, Time Wasting and Bad Habits
  • Dealing with Interruptions Efficiently
  • Understanding Productivity
  • Prioritising Techniques
  • Setting and Achieving Targets
  • Personal Motivation
  • Multi-Tasking

Presentation Skills

  • Presentation: The Key to Selling Yourself, Your Product and Your Company
  • Preparing a Presentation
  • Finding your “Telos”
  • Getting Up
  • Starting Strong: The Key to Good Introductions
  • Staying Strong: Maintaining Audience Attention
  • Finishing Strong: High Impact Conclusions
  • Practical Presentation Skills:
    • Voice Techniques
    • Dress and Attire
    • Body Language and Hand Signals
    • Interaction with the audience
  • Techniques to Overcome Nervousness
  • Portraying Confidence
  • Avoiding Bad Presentation Habits
  • Using Visual Aids
  • Practical Tips to Improve Presentations
  • Leading and Facilitating Discussions
  • When Things Go Wrong

Stress Management

  • Stress as a Natural Phenomena
  • When Stress Becomes Unnatural
  • Identifying Unnatural Stress
  • The Symptoms and Effects of Stress
  • Relieving Stress During Normal Work Activities
  • Personal Stress Management
  • Advanced Stress Management Technique and Strategies

Personal Creativity and Innovation

  • Defining Creativity and Innovation
  • The Role of Creativity and Innovation in the Workplace
  • Barriers to Creativity
  • The Organisation as a Learning Organisation
  • How to Promote and Foster Creativity and Innovation
  • Meeting Modern Challenges with Creative and Innovative Solutions

Assertiveness

  • Defining Assertiveness
  • Combating Feelings of Fear and Anxiety
  • Assertiveness Techniques
  • Assertive Communication
    • Verbal
    • Non-verbal
    • Assertive Listening Skills
  • Assessing when to be Assertive

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Human Resource Training

Interviewing, Selecting and Retaining Talent

  • The Workforce as Staff Capital
  • The Employment Process
  • The objectives and Aims of Interviewing
  • The Legalities of Interviewing Staff in Ireland
  • Conducting an Interview
  • Developing Criteria Necessary to Select Staff
  • Retaining and Building on Staff Capital

Performance Management and Appraisal Techniques

  • The Importance of Performance Management
  • The Disadvantages of Working Without Expectations
  • The Value and Objectives of Performance Management and Appraisal
  • Valued Staff, Productive Staff
  • Quantifying Performance
  • Criteria for Appraisal
  • Negative Appraisal Techniques
  • Correct Appraisal Techniques
  • Implementing a Performance Management and Appraisal System
  • Maintaining the System

Train the Trainer-Training Effectively

  • The Role Training Plays within an Organisation
  • The Role and Purpose of the Trainer
  • Effective Communication and Barriers to Communication
  • Assertiveness Skills
  • The Means by which People Learn
  • The Barriers to Learning
  • How to Identify an Organisation’s Needs
  • How to Develop a Course/Training Programme
  • The Basic Structure of a Course
  • Delivering Effective Seminars
  • Interaction as the Key to Learning
  • Facilitating Groups and Group Interaction
  • Training Aids
  • Assessing the Effectiveness of a Training Programme

Developing a Training Programme

  • The Role and Effect of Training within an Organisation
  • Identifying and Understanding Current and Future Trends Within the Market
  • Identifying Current and Future Challenges
  • Identifying the Training Needs of an Organisation
  • Developing a Training System
  • Assessing the Effectiveness of a Training System
  • Maintaining the Training System

How to Impact and Motivate Staff in 15 Minutes

  • The Positive Effect of Motivated Staff
  • Negative Motivational Influences
  • The Basics of Decision Making
  • Will and Desire as Drive
  • High Impact Communication
  • The Keys to Effective Presentation
  • Motivational Techniques and Strategies
  • 15 minutes to Change the World

  Conflict Handling and Resolution Skills

  • An Introduction to Conflict
  • Common Causes of Conflict
  • Conflict Denominators
  • Stages of Conflict
  • Barriers to Conflict
  • Overcoming Barriers to Conflict
  • Conflict Resolution Skills

Managing Stress in the Workplace

  • Stress as a Normal Aspect of Life
  • Negative Stress
  • The Causes of Stress
  • The Symptoms and Effects of Stress
  • The Company’s Role in Managing Stress
  • Relieving Stress During Normal Work Activities
  • Personal Stress Management
  • Advanced Stress Management Technique and Strategies

Workforce Creativity and Innovation

  • Defining Creativity and Innovation
  • The Role of Creativity and Innovation in the Workplace
  • Barriers to Creativity
  • The Organisation as a Learning Organisation
  • How to Promote and Foster Creativity and Innovation
  • Meeting Modern Challenges with Creative and Innovative Solutions

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Multicultural Workforce Training

Managing a Multicultural Workforce

  • Clarifying culture
  • Practical implications of different cultures in the workplace
  • Cultural communicative strategies
  • Indirect and direct communication
  • Circular VS linear communication
  • Cultural worldviews
  • Cultural concepts of respect, hierarchy, decision making, success, time and communication
  • Strategies to get the most out of a multicultural workforce

Working in a Multicultural Workforce

  • Working within a multicultural workforce
  • Different worldviews
  • Different forms of communication
  • Concepts of respect, hierarchy, time, success, and value systems
  • Corporate culture
  • Practical implications of working in a diverse workforce

Introduction to Irish Culture for Non-nationals

  • A short introduction to Irish history
  • Irish worldviews
  • Irish concepts of respect, success, value systems, and hierarchy
  • Irish forms of communication
  • Working within an Irish culture
  • Avoiding discrimination within an Irish workforce
  • Practical implications of Irish culture on non-nationals

Customer Service Training for Non-nationals

  • Brief introduction to what Irish customers expect
  • Being polite in Ireland
  • Phone manners
  • Face to face contact
  • Dealing with difficult customers
  • Practical implications of customer service in Ireland

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Anti-discrimination Training

Sexual Harassment

  • Legal implications of sexual harassment in the workplace
  • Definitions of workplace harassment
  • Avoiding sexual harassment
  • Practical implications of harassment in the workplace

Violence and Abuse in the Workplace

  • Assessing a company’s risk
  • Policies and policy implementation
  • Identifying abuse and possible sources of violence in the workforce
  • Preventing abuse and violence
  • Reporting abuse and violence in the proper manner
  • Valuing all employees
  • Practical implications of violence and abuse on employees

Diversity Awareness

  • The Basics of Interpersonal Relationships
  • The Strengths of Diverse Workforces
  • The Weaknesses of Diverse Workforces
  • Strategies to Maximise the Advantages of Diversity
  • Defining Discrimination
  • Preventing Discrimination
  • Dealing with Discrimination
  • Developing Healthy Interpersonal Relationships

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