Griffin Training, Solutions for a modern workforce 1890454454

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Please Note: All our courses can be tailored to your organisation’s specific needs. Many of our clients select modules from different courses for their unique requirements. If a course does not match your requirements exactly please feel free to contact us and we will adjust the content at no additional cost.

Face-To-Face/Retail Sales

Duration: 1 Full-day
open Fee: €420 pp

Available throughout Ireland. Enquire further about our open course dates or on-site/in-house options.

At the heart of all sales is an inter-personal relationship between an organisation and its customers. All sales are made against this backdrop. Even in this high-tech age of online sales, customers are made or lost on the bases of inter-personal connections. If a customer fails to make a personal connect with an organisation there is very little chance a sale will be made. This is even more important when it comes to face-to-face sales. In this case the face-to-face sales representative becomes the face of the organisation and the point of contact with a customer. Therefore, if a company wants to be successful in its face-to-face sales its employees need to learn how to sell face-to-face and connect with customers.

This course is perfect for anyone engaged in face-to-face sales be that retail, service, hotel/catering industry or the sales rep. The course is designed to assist participants to gain the skills necessary for face-to-face sales. During this course participants will gain the knowledge of the basics of face-to-face sales, as well as the skills necessary to actively engage in face-to-face sales, handle objections, manage difficult clients professionally, connect with customers and elicit a positive response.


  • To understand the basics of face-to-face sales
  • To gain the skills necessary to actively engage in face-to-face sales
  • To gain the skills necessary to manage objections and difficult clients
  • To gain the skills necessary to connect with customers
  • To gain the skills necessary to elicit a positive response from a client


  • An Introduction to Face-to-face Sales
  • The Basics of Face-to-face Sales
  • Modern Professional Etiquette and Mannerism
  • Knowing Your Product
  • Knowing Your Client
  • Knowing Yourself
  • Self Management and the Primary Tool for Face-to-face Sales
  • The Sales Process
  • Sales Communication
  • Connection as the Basis of Sales
  • The Role of the Will and Desire
  • Basic Motivational Techniques
  • Managing Objectives
  • Handling Difficult Clients
  • Closing the Sale
  • General Tools, and Techniques to Improve Face-to-face Sales
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